One-Hour Response Guarantee in Web Hosting
If you are using one of our Linux web hosting and you have an enquiry or chance upon a certain difficulty, you can get in touch with us 24-7-365 by posting a tech support ticket or by writing an email and we’ll make sure that you get a response in no more than 1 hour. In case the issue can be resolved, we’ll do it before we get back to you, whereas if there is something that you have to do on your end, we will give you all the needed info – what settings to check, what workable solutions to try out, etc. Typically, you will get a response within less than thirty minutes, so waiting for hours and hours on end or even for more than a day to receive support is something impossible. Our sixty-minute reply time guarantee is valid for any query that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
As we realize exactly how essential it is to get prompt help, we guarantee that you won’t ever need to wait for more than sixty minutes to receive a reply to any support ticket that you open through your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait around for more than 20-30 minutes and this applies to any inquiry irrespective of its nature – billing, technical or general. Plus, our customer and tech support staff will be at your disposal 7 days a week, which is the reason why even if you open a ticket during legal holidays, you will always receive a fast response, which will contain the answer to an enquiry, the solution to a problem or the details needed to sort out an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to spend a whole day waiting for a response like you would with other hosting providers.