A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It is a very efficient way to get some information about the web hosting services or get some issue resolved since you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of errors when you exchange info such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the agent investigates the issue involved. In addition, you are able to join a live chat room from any computer that is connected to the world wide web, avoiding the telephone costs that you will need to pay in case you are calling to another country.

Live Chat Support in Web Hosting

In addition to the phone and ticket support, we offer live chat support as well. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the Linux web hosting that we provide if you are not among our customers yet, or about basic and billing questions if you already have an account. Though for entirely tech matters you have to open a ticket to our tech support, as such matters need extra time to be taken care of, you may still get in touch with us on our live chat for some technical details. For example, we can help you set up an email address in your email client or troubleshoot various issues, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all our prospective and present clients. In case you're searching for a new hosting account, you will be able to chat in real time to one of our representatives and receive more information about our semi-dedicated servers so as to select the optimal package for your sites. In case you already have an account with us, we will be able to assist you timely with billing, general and 1st level techissues. Even though in some cases you will have to open a support ticket as there are problems that can't be resolved through a live chat, we can assist you with lots of basic tasks, like setting up an e-mail account in an email client or forwarding one domain to another. In this way, you'll receive prompt support and you will save a lot of time.