A ticketing system is the most widely used means of communication that hosting providers offer to their customers. It’s typically part of the billing account and is the best way to tackle an issue that takes a certain amount of time to investigate or that needs to be escalated to a server admin. Thus, all replies added by either side will be kept in one place in the event that somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, so you’ll need to log in and out of no less than 2 accounts to perform some procedure or to contact the company’s customer service team. In case you’d like to administer a couple of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. On top of that, it may take a considerable length of time for the provider to respond to your tickets.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we’re using with our Linux web hosting is included in the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize several usernames and passwords, since you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you’ve got a question or confront a problem, you can touch base with our client service staff members instantaneously. Our system comes with an intelligent search functionality. This implies that even in case you’ve posted a myriad of tickets over the years, you’ll be able to track down the one that you want without any difficulties. Besides, you can see knowledge base suggestions for fixing commonly experienced obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was created with the idea that you should be able to manage everything connected with your account in one place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or stumble upon an issue, you can get in touch with our technical support team members on the spur of the moment without the need to sign in to another admin dashboard. You can browse your web files or check different settings within your account while submitting a new ticket or reading the reply to an old one. If you have an immense number of tickets and you want to track down a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a reply in no more than 1 hour regardless of the essence of your question or issue.