The presence of the customer and tech support that a web hosting company offers will tell you a lot for the services they provide too. In case you're allowed to use only email messages and / or tickets, you have most probably found a reseller not the actual web hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the actual hosting company for further help. When the provider can provide several means of communication with short response time which are available at any moment, they're most likely the top provider, not just a reseller. Therefore you'll receive prompt assistance and high quality support because they will have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to communicate with your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Web Hosting

The customer and technical support services for our web hosting plans are twenty-four-seven, therefore you can forget about waiting for a few days so as to get assistance. If you are not our client yet, you can call us, chat with a representative or send an email. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You are able to select the most appropriate way to contact us depending on where you are or what kind of hardware you are using. We're able to help you for more or less any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 support services even on public holidays. All your web sites will be available constantly and so will we. With plenty of connection options, you'll be able to pick the optimal approach to contact us and learn more about our services if you don't have an account yet, or get assistance in case you are already our customer. You're able to phone us, start a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour reply time warranty, even though it hardly ever takes more than 20 min to get assistance regardless of the nature of the trouble. Using our customer and tech support services, we'll be available for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any kind of server-related issue or forany problems or questions regarding the pre-installed software the server is equipped with. If you haven't ordered your VPS server plan yet, you can learn more details about our solutions by giving us a telephone call or by using the live chat service. For more technical issues, you will be able to send an email message or open a trouble ticket through your billing Control Panel and you will receive support within a maximum of one hour no matter the time of the day, even on weekends and holidays. The actual reply time normally does not exceed 30 mins. In case you're looking for assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone when you operate a whole server, so each and every dedicated server that we supply features 24/7 support with one-hour response time guarantee whatever the matter. The service is cost-free for all of the difficulties with your server or the software that was installed by our admins during the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual response time for either of these rarely surpasses thirty minutes because we have admins available 24 / 7. If you need general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you can take advantage of our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to add to your server plan from your billing Control Panel.