Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is trained to shortly take care of all Linux web hosting customers’ questions and information requests. Via our ticket system, it will be possible to share your question and a support team fellow member will return to you in only maximum 60 minutes. Realistically, practice has shown us that the average reaction time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a team of professional techs who’re able to answer your inquiry asap. You could communicate with the tech support team by launching a support ticket from your Hosting Control Panel or by sending us an e–mail message. On working days, you can also call us on the phone or use the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has incorporated a comprehensive information base into the Control Panel which enables you to get hold of effective step–by–step details any time. Each section of the Control Panel has its own contextual guide area displaying a group of how–to articles. We have also made training videos to offer you with a superior visual representation of exactly how to conduct any presented procedure.