Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Each ticket you submit to the technical assistance crew will be handled in about 60 mins. The common queries shall be replied to as quickly as possible. Yet, if the help request you have sent us needs the help of a capable administrator, we are going to address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Professional Tech Help Service

  • Our client help crew is going to be working for you round–the–clock to to attend to all assistance request tickets that you send to us. We offer tech help and support for all the programs that are pre–installed on your hosting server. These include our in–house developed Hosting Control Panel, the preferred Operating System plus the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Hosting Control Panel that is included absolutely free with your VPS features a built–in articles base. You’ll see a selection of in–depth how to content articles and a group of step–by–step video classes that demonstrate all the essential site maintenance jobs. You can use them by pressing the Help or Video control keys in the top right side of each Control Panel section.