Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We provide a one–hour response warranty for every ticket or email that you submit to the client care staff. We’ll rapidly respond to all typical inquiries and forward the matter to our administrators in case any additional assistance is required. If you make use of our Optional Admin Services package, we’ll perform any of the included services at a time that has been agreed upon upfront.

  • Top quality support service

  • An Exceptional Customer Support Service

  • We’ll be at your disposal 24–7–365 to reply to any inquiries that you may have connected to our Hosting Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. If you also require help tackling server management tasks, you can order our Optional Admin Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and restarting procedures, plus software installation and troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Hosting Control Panel with a detailed knowledge base, which offers comprehensive explanations of all its features and functionalities. What’s more, we have created exhaustive video tutorials that will further show you how to perform a certain task or solve a typically encountered issue. All the how–to articles and the tutorial video clips are readily accessible from each section of the Hosting Control Panel through the Help and Videos buttons in the top right corner.